Think about all of the information that is exchanged between different systems and devices in a company’s value chain every single year. How do you manage it?
Millions of messages criss-crosses between clients, suppliers and partners through complex business processes, that in its own way makes all businesses into a digital ecosystem.
Imagine a tracking system that gives you full control and access to all of these messages, so that you can quickly and easily find information or any errors in the information flow. We all know that errors do happen, whether we like it or not. Both human and technical.
The implications that these errors can have for the day-to-day at your company are completely dependent on how fast you can locate and correct these errors.
“In an ideal world there wouldn’t be a need for Archeo, because there would be no errors. But, no one is without flaw, neither people nor systems. Archeo is a tool we developed so that businesses are able to track information and data that’s underway between systems and services, end-to-end. We offer an opportunity to take control over all of the information flows, so that you can easily find out where in the process the error occurred and why it occurred in exactly that spot” says Kjartan Halstvedt, Director of Product and Innovation at Communicate.
In order to better portray the significance of Archeo, Halstvedt says that the product is comparable to parcel tracking at post- and logistical companies.
“If you order something online, all you need is a tracking number to view the current location of your parcel. You can see where it’s been and where it’s on its way to. No one but you have access to this information. Archeo works in a similar fashion, only with data. If you have sent an invoice that hasn’t reached its intended destination, you can go in and have a look at where and why it was stopped, without being reliant on the IT staff”.
Access Management and Free Text Search
According to him, the two greatest advantages with Archeo are access management and free text search.
With the opportunity to manage access and rights, the business can rest assured that users have access to the correct information. If you need to look something up in the archive, you’ll easily find it through the free text search feature. Managing who has access to what is equally simple, Halstvedt explains, so you never have to worry if anyone can view what they’re not supposed to.
“Today’s requirements for information control provides a sense of security as the information that flows between systems is unavailable for the wrong people. Another benefit is that the users do not have to sift through information that is irrelevant for them. Simply put, access management ensures that those who work in the warehouse will only see messages that are relevant for them, and not the messages that are intended for those who work in the finance department.”
Design driven development, tailored for end users
Maybe the most important differentiator with Archeo is how user friendly it is. The product development has been design-driven and is based on actual needs and feedback on accessibility, functions and features, as well as user experience.
“People were tired of having to go down to the IT department to find out what went wrong, so we decided to make a product that can be used by anyone and everyone in a business, so that this sort of IT-support would no longer be necessary. Therefore, the product is very valuable for IT-developers, but it’s just as much a product for those who work in the warehouse, in the finance department or any other role in a company” says Halstvedt.
Troubleshooting for developers
User friendliness is beneficial for everyone, because Archeo is also valuable for developers and architects alike. Today’s IT-architecture is often very complex, involving a lot of different technology and microservices.
The architecture often consists of old and new systems and services that interact with each other. This makes testing and troubleshooting difficult. By using Archeo as a tool for testing and quality assurance of processes and data-flow, you can gain control at the same time as the implementation rate increases.
“Implementing a digital service platform demands oversight and control. There’s a lot that can go wrong and small details can easily hamper important functionalities. Automated processes should be easy to use, while appearing more complex behind the scenes. There’s a lot going on and a lot of processes are implemented when, for example, a customer orders a product online. By implementing Archeo in your hybrid digital platform, you will get the assurance and safety you need when something goes wrong.”